Below is the complete "new hire training guide" for the valet service at a luxury hotel. It's about 26 pages worth of material. Read through it. You will get useful insights into the business.
Trust is an issue in the valet parking business. Sometimes you can feel the apprehensiveness when a customer is turning over their car keys. They are concerned.
How do we alleviate that concern?
One way is to raise our image of professionalism.
When a customer sees you for the first time, this is what they should see...Read More