The customer certainly saved the day here. This is one of the problems the valet industry has in not cultivating professional career valets. True professionals who have experience and seasoning and who have moved thousands of cars are quite unlikely to make a dumb mistake like this.
But when you've got a rookie who has only been at it for a few weeks, or perhaps only a few days, this can be one of the outcomes.
Up top, somebody is apparently taking glee in the damage a valet has caused to somebody's Jag.
Below, somebody is complaining a hotel's response to their car being wrecked by a valet.
I agree with Mr. Cohn, the hotel should have tried to do more to make amends. Though I disagree with this method of seeking compensation for aggravation, inconvenience and loss. "Hope" is not a good strategy.
It is better to grab the bull by the horns and tell the hotel specifically what you want as compensation. Here are some ideas:
- Tell them you expect a refund of all parking fees paid.
- Tell them you want a rental provided that will be the same type of vehicle as yours. For example, if you have a BMW M5, then you want a BMW M5 rental... competely paid for by them, including insurance.
- You want a free stay at the hotel in the future which includes the same number of room nights that you just spent there.
- You want a free meal for two at their fanciest restaurant, today.
- You want free drinks at the bar, right now.
- And you want it all with no bullshit. "Get it done."
You deal with the top manager at the hotel. No underlings. If they say they have nothing to do with it and that you must deal with the valet company, this response is intolerable, and you tell them this, and again stress your demands. Be cordial, yet firm.