You don't pay valet workers enough. You don't train them sufficiently. You make too many poor hiring choices. And you all cut way too many corners.
This is my conclusion based upon extensive observation of this industry, and I think it is pretty accurate.
Here's a Twitter post that recently caught my attention...
I cruise around Twitter from time to time looking for what's happening involving the valet business. When this fellow wrote that he couldn't believe how nobody was complaining about how he reeked of marijuana use, it caught my attention. So I went digging.
Last month he said he felt addicted to weed. And way back in April he posted something which, to me, made this set of postings amusing and also a bit sad.
It's certainly not the first time I have found Twitter posts by valets talking about enjoying some pot. I have the impression it is a popular activity among valet workers. And all the posts I see from people complaining that a valet stole their weed — doesn't help to weaken this impression.
To you valet service operators out there, you should have a social media policy which forbids your workers from posting ANYTHING about their work.
Nothing about the cars.
Nothing about the customers.
No photos of anything seen at work.
No mentioning that they are even employed as valets or that they are employed by your company.
And if you aren't going to do that, then you should be monitoring social media channels for information like what I found above. Because if one of your drug using workers smashes a car and hurts somebody, or kills them — while they were under the effects of marijuana or any narcotic, and if your worker was public about this drug use (like by broadcasting it to the world on Twitter with a clear photo of their face), and if you don't have a policy of randomly testing for drug use, then this is all going to be used as very damaging leverage against you in settlement demands or in a court case.
To my other readers, yes — valets have killed people with the customer cars they were moving. It's rare, but it unfortunately does happen.
Here are links to some of these tragic stories:
Valet hit, kills 23 year old woman...
He is found guilty.
Lawsuit for $12 million against hotel and valet company.
Another news report about it.
Clarification: Lawsuit is for $12 million + $365,000 in punitive damages.
Valet is sentenced to 5 years, 4 suspended. Had previous DUI and a reckless driving charge. How did he ever get hired?
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30 year old mother of 3 killed by a casino valet... 6 vehicles were damaged.
This valet was backing-up a Lincoln Navigator, which is a large SUV. Somehow he lost control of it and smashed into these other vehicles. It seems pretty clear to me that this valet was not qualified to drive a large truck like this.
* * *
Valet kills motorcyclist
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Valet hit, kills 10 year old girl...
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And valets get killed on the job too.
Valet accidentally killed himself on the job...
* * *
Valet hit and killed when he ran in front of a car...
Knowing that these tragedies have happened and may happen again, valet services still go about business as usual.
Something is wrong here...