About two weeks ago a valet in California gave a car to a thief. And now it has happened again, this time in Atlanta. While the California thief was a smooth talker, the Atlanta thief opted instead to just grab the keys and smash his way out of the parking lot, according to this new report.Read More
There are plenty of rookie valets out there. You don't want them touching your car. Especially if they are giving you very clear red flags. (Unless you don't care about your car.)Read More
Aggressive driving by valet workers should never be permitted. But it is... on a wide scale. Weak valet companies and weak valet managers allow it to happen, and it tees up the potential for disaster.
Why is it so widespread?Read More
I'm beginning to think there could be an explosion in the availability of on-demand valet parking services in big cities around the world. I'm thinking of Groupon, when their initial success sparked the creation of clones all over the place. Hmm...Read More
This fellow Adam Metz was a pioneer when he opted to use an on-demand valet parking service instead of a hotel's valet service.
I predict, in time, that many others will do exactly what he did, which is to save some money using a more secure valet parking service... that also might be a cut above in quality of personnel and culture. There are so many problems with traditional valet parking services that it seems these new on-demand services have a real chance of making rapid gains.Read More
Yes, valet parking services lose cars. It's not unusual. If you are a victim of this brand of valet incompetence, try to relax, because in these situations, they typically still have possession of the car. They merely have to find it.
In this article, I explain how to handle things when a valet worker indicates they can't find your car...Read More
I had a "light bulb moment" last night. I realized that on-demand valet parking services are substantially more secure than traditional valet parking services. It makes them a compelling alternative, where your vehicle is much less likely to disappear. In this article I explain why...Read More
It's a mistake to pit valet parking companies against each other in order to squeeze the cheapest possible contract terms out of them. Your decision on which vendor to go with should not be based on price. Quality and company culture will bring the greatest long-term value to your property... if you've got the guts to pursue it. And if you don't, get ready to lose some of your parking revenue to on-demand valet parking companies.Read More
BluCar in Boulder, Colorado began operations this past week. Where will the next on-demand valet parking company pop-up? Will traditional valet companies do anything to defend their market share? And will investor demand drive valuations of these new companies to crazy heights?Read More